Support

Most answers are below. If yours isn't, email support@otofumi.com.

Emailing from the app helps us most. Use “Contact support” in the app's settings. It adds a diagnostics text file (device, iOS and app version, languages, job states, error codes) that you can read before sending. It never includes audio or transcript text.

Using the app

Does Otofumi work offline?

Yes, after one setup step. The first time you use a language, iOS downloads that language's speech model from Apple. After that, recording, transcribing, search and export all work without a connection. See voice to text offline.

Why is it downloading something before my first transcript?

That is Apple's speech model for the language you chose. It downloads once per language. Wi-Fi is best because the model is large. You can start recording while it downloads.

Does recording continue when the screen locks?

Yes. Recording and live text keep going with the screen locked or while you use another app. If a phone call or Siri interrupts, recording pauses and then continues in the same file.

Do long files keep transcribing if I leave the app?

Yes. iOS shows the progress, and you get a notification when it's done. If you swipe the app closed, the job stops and picks up where it left off the next time you open Otofumi.

It says “Paused to cool down”.

Long jobs pause when the iPhone gets very hot, and continue on their own when it cools. Unplugging the charger can help.

It says other audio may be recorded.

Another app is playing sound. Otofumi records what the microphone hears, so that sound can end up in your recording. Pause the other app if you don't want it.

Files and sharing

Which files can I import?

Audio: m4a, mp3, wav, aiff, caf, aac, flac, opus and ogg. Video: the sound from mp4, mov and 3gp. Not supported: WebM, files without sound, and copy-protected files such as purchased films.

Otofumi isn't in the share sheet.

New apps appear at the end of the share sheet. Tap More at the end of the app row, find Otofumi and add it to your favourites so it stays near the front.

Can I transcribe a voice message?

Yes, if the messaging app lets you share the voice message as a file. See how to transcribe a voice message.

Is the original file kept?

Otofumi saves its own compressed copy of the audio and leaves your original where it was. Video files keep only their sound in the app.

Transcripts

Which languages can it transcribe?

The languages Apple's on-device speech engine supports on your iPhone or iPad. You pick the language before you record or import. The app itself is in English and Japanese.

How can I get a more accurate transcript?
  • Put the device close to the person speaking, with nothing covering the microphone.
  • Choose the language people are actually speaking.
  • Avoid background music and several people talking at once.
  • On iPhones older than iPhone 12, Otofumi uses a basic engine with lower accuracy.

You can fix any word by editing the transcript. The timing stays correct.

Does it label who is speaking?

Not in this version.

Can it record phone calls?

No. Otofumi does not record calls.

Why can't I see the summary option?

Draft summaries need Apple Intelligence. Check that your device supports it and that it is turned on in Settings, that Siri's language matches your iPhone's language, and that the transcript's language is supported. Summaries are part of Pro.

Free and Pro

What can I do without Pro?

Everything except exporting files, summaries and importing several files at once. The one limit is that the first 30 minutes of every recording or file are transcribed. The full audio is kept, so if you buy Pro later, the rest is transcribed then.

Is Pro a subscription?

No. Pro is $29.99 once in the US store; the App Store shows your country's price. There is nothing to renew.

How do I restore Pro on a new iPhone or iPad?

Sign in with the same Apple Account, open the Pro screen in Otofumi and tap Restore. Pro also works with Family Sharing.

How do I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

Your data

Where are my recordings stored?

Only on your device, inside Otofumi. We have no server and no copy. See the privacy policy.

Will my transcripts move to a new iPhone?

They are part of your iPhone backup, so they move with it when you set up a new iPhone from that backup. To keep a separate copy, export your transcripts.

How do I delete my data?

Delete single recordings in the library, or delete only their audio to save space and keep the text. To remove everything, use the delete option in the app's settings, or delete the app.

Still stuck?

Email support@otofumi.com. Tell us your device, iOS version and what happened, or send it from the app with the diagnostics file attached.